Device health says doorbell 2 is hardwired instead of battery

Products Ring App
#1

Device has always been battery only and used to show charge % on the app. It now says the device is hardwired with 100% charge.

#2

Hey @kmc9280. Do you have the device hardwired to an existing Doorbell setup? Is this for the Doorbell 2nd Generation or the Ring Video Doorbell 2?

#3

We are having the same problem. What is the solution?

#4

Hey @fullybaby. I’d be happy to chime in for Chelsea and offer some guidance here. Do you have your Ring hardwired to an existing Doorbell setup? Is this for the Doorbell 2nd Generation or the Ring Video Doorbell 2? :slight_smile: