We’re sorry to hear you’re having trouble loading the device health for your Ring devices. Rest assured that our team is investigating and working to resolve the issue as soon as possible.
For now it is recommended to check for the following:
- Try loading the device health from wifi only and then cellular/mobile data only, to see if there is a difference.
- Reboot your modem/router.
As mentioned above, our support team is always available for further assistance. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.