Ring App
Device health report not working
When I click on the device health report under device health it takes me to the web page for help and support instead what it use to do which is show me if WiFi signal and everything else was working ok with that device. This has been going on for several days now. Have they removed this feature? Does anyone have any info regarding this that they’d be kind of enough to share. As I’ve been having issue with random following of schedules for floodlights I wanted to check the “health” of my floodlight can in the iOS app and it’s just not functioning correctly anymore. It just takes you to the general help and support web page. Thank you in advance for any help one has with this issue.
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07-07-2019 08:07:06
Responses (65)
- R
Same here…2 cameras show a blank screen on Device Health; 1 camera and 1 doorbell are ok. Just noticed this problem. Why doesn’t Ring have answer?
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30-08-2021 04:06:54
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- D
Same thing with stick camera. Everything else works. Has anyone from ring responded? I removed app and reinstalled and still not working.
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30-08-2021 06:46:52
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- G
Same problem on both my and my parents stick up cams, blank device health page. Can someone someone from Ring give us an ETA for the fix?
•1
30-08-2021 07:19:10
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- C
Hi neighbors! We're sorry to hear you cannot see Device Health screen at the moment. I took a look and rest assured that our team is investigating and working to resolve the issue as soon as possible. In the meantime, feel free to reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) if you have any additional questions or concerns. ***Thank you for this information, neighbors. For now, I have accepted this response as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to know we are aware of this concern. We appreciate your patience and will continue to update this thread with more information. Thank you.***
•2
30-08-2021 07:32:51
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Reimanrk
Same issue here. Stick up camera only.
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30-08-2021 03:53:42
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