Ring Security Cameras
Device Health Page Not Showing in App
I have Ring Doorbells and Stick Up Cams. In the app, the Device Health page is blank for the Cams. The page shows data for the Doorbells. Therefore, this is only a Cam problem. I’ve rebooted my phone (iPhone). I’ve rebooted the app. I’ve used the app on my iPad. The result is always the same - a Blank Device Health Page. Any solutions?
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27-08-2021 09:41:59
Responses (89)
- J
I called almost 5 days ago about this and no one at tech support had a clue how to resolve. I was told they would work on it and get back to me. Same problem and not a word back since. I was told this is known problem and I can see this from the thread of previous complaints. How long are we all going to be waiting for this to be resolved? This does involve home security….
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01-09-2021 06:13:00
- M
Same issue. Iphone x Iphone 11, Macbook pro Ipad Tried restarting, reinstalling, nothing works
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01-09-2021 03:35:58
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- A
In addition to having a blank cam health page I am getting a poor wifi signal notification. iPhone 12 Pro IOS 14.7.1 Stick up Cam (3rd Gen) Battery Ring app 5.43.0
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01-09-2021 10:49:16
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- A
Ditto on the problem - no device health page info showing Iphone12 2 x Stick Up Cams 5.43.0
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01-09-2021 11:29:44
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Tom_Ring
***Thank you for this information, neighbors. For now, I have accepted this response as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to know we are aware of the concern. We appreciate your patience and will continue to update this thread with more information. Thank you.***
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31-08-2021 09:40:15
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