Responses (10)

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  Cortega01

  Same here. Device health not loading for any of my devices. iPhone 11 Pro Max iOS 15.1.

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  24-11-2021 02:33:48

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• 5

  5150Joel

  Same here, Device Health won't load from 3 Android phones and 1 iPhone. App is up to date on all devices. Stopped working evening of 11-22. https://community.ring.com/t/device-health-not-loading-on-ios-app/97704 The Device Health info actually loads fine on the soon-to-be discontinued Ring Windows desktop app.

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  24-11-2021 02:45:51

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• U

  user3405

  Has anybody connected with support yet?

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  24-11-2021 03:35:58

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  5150Joel

  I've not contacted support, no. I don't have the time or patience to do so after my last experience where just like this issue, the problem was most definitely on Ring's side of the fence.

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  24-11-2021 03:59:23

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  userajdal

  I have Android latest ring app device heath not working on all my 9 devices for nine ring devices. I just spoke to support on another issue mentioned it and they acted like they had not heard about it was on my end. They made me try all kinds of stuff in my house no help. I googled it and found this going back to august.

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  02-12-2021 01:03:39

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• S

  Steve_D

  I’m having the same issue with the Device Health button in the Ring App for iOS, when I click the Device Health button for either my Chime Pro or Floodlight Camera it just brings up a white box with a spinning blue circle for about 30 seconds and bounces me back to the menu screen for the device? I have also tried uninstalling and reinstalling the app with NO success? This is very frustrating and my floodlight camera has never properly worked the video is still freezing from time to time even know I’ve added my Chime Pro to improve the flood lights connection but I have NO way to know if it actually worked because the Device Health button for both the camera and Chime Pro don’t work! Is RING even working on this issue or do they consider it resolved even know reinstalling the app doesn’t work? If you think it’s resolved I need to return my defective equipment !

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  10-12-2021 08:47:07

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