Hi @peggy8080. If you have a VPN active on his computer, I would recommend disabling it to see if it helps. We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/4404641745300-Turning-on-Push-Notifications-for-Ring-com) with other steps you can try for this type of concern. If you have tried these steps and are still having the same concern, I recommend you continue working with our support team for further assistance. You can also reach out to our support team on Facebook or X (formerly known as Twitter) by sending a private message to @Ring.