Delete videos

Hi how do I speak to someone at Customer services urgently please?
We’ve just brought our doorbell inside to charge and I’m horrified to discover that it videoed my children and need to get it permanently deleted for child protection reasons. How do I do this ?

Hi there, @Kathyliz! You’ve reached the Ring Community, a public neighbor to neighbor forum. While there are Community team members and neighbors here to provide guidance, this platform is not monitored by our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps!