delete previous address crime notifications

Products Ring App
#1

We have moved to a different state. I have deleted that device and updated my account with our new information and updated the app settings, but continue receiving crime notifications from the old address and don’t get them for the new address.

How do I delete the notifcations for the old address?

#2

Hi @azjojo. Currently, there isn’t an option to delete a previous neighborhood, but you are able to turn off alerts for a neighborhood that you no longer wish to receive them for.

Here are the steps:

  • Go into your Ring App
  • Go to the three lines at the top left and click on Neighbors
  • Click on the gear icon at the top right
  • Find the neighborhood you no longer wish to have alerts for and select “Alert Preferences”
  • For schedule, turn this to Off
  • Under Alert Types, deselect all types.

You can find this same information in a similar thread on the Community here. I hope that helps! :slight_smile:

#3

Thank you so much for your response. The issue is that the old neighborhood has been completely removed and I still receive notifications