Responses (4)

V

Vada

I am on my Activity History page and all I have are drop downs to select All Devices or just the Doorbell camera I have (same result) or All Types. I do not have an option to select or mark all videos. There is a Delete and trash can icon to the right of the drop downs but it is barely visible and greyed out. Selecting the star next to a video does nothing for me. I am still on the new trial version in case that makes a difference but I too would like to trash my videos since most are from setup and testing anyway. I would like to clear the clutter.

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26-12-2019 01:18:14

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C

CrazyCat

Are you using an owner account or did some share permissions with you? Only owner can star and delete (unfortunately) They really need a co-owner role.

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26-12-2019 02:27:34

V

Vada

I bought the device and created the online account so I assume I would be the owner. I did grant access to my wifes email address but she only uses her phone for access. Maybe I'll call Ring after the holiday to see if they can figure it out.

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26-12-2019 02:45:03

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LadyLee1965

I kept asking the 'owner' how do I delete all the multiple 'events' most of which were during set up and yard work etc.. etc.. he said I dont know you have to figure it out with your phone. well I'm glad to have read your answer.. that 'shared' accounts cannot delete.. can we know why this is ? An

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08-04-2020 21:46:37

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LadyLee1965

they DO need co-owner! especially when the co-owner purchased the device because listed owner owns the house and wanted it.. I should have the SAME authorities!!! this is not good.. why is this such a difficult request!!! ?? what GOOD reason can be why this is not available especially when the lis

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08-04-2020 21:50:19

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Joedarock

In my Ring app there is no checkbox to Delete All nor a swipe-right method to reveal individual checkboxes. You CAN reveal individual radio buttons by long-pressing an event. FYI, and IMHO, radio buttons aren't the generally accepted GUI element for multiple selectkons. Check boxes are.

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06-01-2020 11:01:55

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V

Vada

I finally called Ring support a few days ago. Per their support there is no way to do this on the web site. Maybe it will be there in the future since I do still see a faint light gray Delete button that doesn't function. However in the Android app it does work but you have to use a certain serie

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06-01-2020 11:45:26

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CrazyCat

The website supports delete all too: - Go to the Activity History - Choose "Select All" - Click "Delete" (Note: You cannot delete "starred" events with Delete All - if you only have starred events then Delete will stay disabled) On Android you can delete all from the main history screen. Just lon

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06-01-2020 17:19:09

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Joedarock

As I read through these threads, I find very contradictory replies. It's hard to seperate the wheat from the chaff. Can the Admins please clearly mark statements that are patently wrong? Joe

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07-01-2020 01:03:56

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CrazyCat

Look at the first reply from Marley\_Ring. They already stated you can delete from the browser and Android app.

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07-01-2020 06:11:46

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Joedarock

This is NOT accurate and the problem is NOT solved IMHO! On my Android Ring App, in the Event History, there is no swipe-right function, only a long-press function. This puts radio buttons next to each event. You have to mark each event you want to delete individually by pressing the corresponding

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07-01-2020 10:46:05

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Jhnc
So i found you can delete up to 94 videos at a time.This is using a desktop computer, I have not tried with the mobile app. From your Ring dashboard, click on History.Select which camera you want from the dropdown. By default it says All Cameras. Click Manage Events.Click select all and then click deselect all. You will see a blue check appear and then disappear.Now scroll down the videos a way and then click select all again.To the left you will see the quantity change to greater than 10. Scroll down some more and click deselect all and then click select all and your quantity will have increased.You can only delete 94 total videos at a time. If you try 95 or greater you will get a message that something went wrong.I now this can be tedious if you have a lot of videos but it is 9x faster than 10 at a time.You will have to click Done and then choose a different camera to have more videos show up.
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16-01-2021 17:26:09
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B

Blu

I dont know what ring app yall using but it dont say delete all on the right with the 3 buttons ,u can only delete 1 at a time this sucks, do any 1 knows how to add that feature

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15-04-2021 19:25:01

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user_84d695

Go to event history then on the top right corner, hit the pencil and you have options to delete all.

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25-05-2025 17:49:54