Responses (3)

P

paday26

I'm getting delayed videos both on my laptop and mobile, is yours ok now?

0

•

11-12-2019 14:37:35

•

Reply

Y

Yvonne_7799

No, it is still unsolved, when I Tried to pickup the answer with live and view, it was loading suffering and It showed me reconnect again. I can’t talk to someone anything when the door bell is ringing receive 。totally useless if that’s at emergency, but They don’t upgrade this issue.

1

•

12-12-2019 23:35:21

C

CincyKid

It typically takes 5 minutes between the signal of an approach to the door and the processed video on my phone. To me that is totally unacceptable. If I want to take action they person is LONG gone before I ever get to see the video. I have good internet here so I am assuming the delay is on the RING end. Forget ever talking to them without knowing who is there. Is this the same for everyone else?

0

•

09-02-2020 20:50:40

•

Reply

P

paday26

Mine takes a min or just over to show the video after it’s processing

0

•

09-02-2020 20:57:18

C

CincyKid

I am still in my 'one year free' period, wonder if paid subscriptions get priority? I am not sure I will be willing to pay if 5 minutes is the expected delay.

0

•

09-02-2020 21:11:05

P

paday26

One year free? I thought it was only 30 days free

0

•

09-02-2020 21:13:02

P

PaulB1

Why am I getting delays of 20-30 seconds in receiving alerts? Additionally I spoke to your UK support office and was told the reason I was having to reset my audible alarms every day was because I had an Hawawai phone. I now have a Samsung and guess what? I still have the same problems. I procurred this system to reduce risk. resetting and the delays is causing unacceptable risks. Apologies for posting on this forum only on the chat service advised to support.com which in turn sent me to the community.

0

•

03-08-2020 15:48:17

•

Reply

P

PaulB1

So I have checked all the apps that may conflict with Ring, and I do not have any listed installed.The delays continue and I am still regularly not receiving audible notifications.The paper boy arrived this morning at 06.25hrs. No audible notification.I have changed my cellphone from Hawawai to Samsung, checked my fibre optic broadband and network speed is more than efficient and still I am getting delays.I am paying a maintenance fee monthly for these security items that are clearly failing.Please resolve failing which I may be forced to cancel.

0

•

27-08-2020 07:22:08

T

Tom_Ring

Hi @PaulB1. Since you are experiencing these delays across multiple phones, I would suggest to contact our support team to further investigate this issue. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

0

•

27-08-2020 22:15:21