Hi there, @DanitaR! The delay you are describing sounds quite long before the alert is received, and is certainly uncommon. A 3-5 minute delay on an alert should not happen at all. Please ensure there is not a vpn enabled on your mobile device, and test wifi connection versus cell data connection to see if one is better. If possible, try receiving alerts on another mobile device, Ring Chime, or Alexa device to test how alerts are delivered to multiple different devices. We always recommend checking your wifi signal strength or [RSSI in the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure there is not interference, but also, confirm the video of the event is recording and showing in the event history for the proper time the event took place. This will confirm that your Ring device is attempting to deliver video/ notifications for an event on time. I hope this helps! :)

My delays are 5-10 minutes, no issues with any other devices in the home.

Ring is much too quick to blame your WIFI signal. I have many many Wifi devices and they respond well. I nearly always have a delay from a few seconds to a few minutes on my Ring doorbell.

Hi neighbors. If you have tried the steps mentioned in the solution and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

I too have a delay because of a VPN on my phone. Ring needs to fix this issue. VPNs are quite common.