‎Delayed replacements for Defective Motion Floodlights - other options?c

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daleyplanit

Delayed replacements for Defective Motion Floodlights - other options?c

hardwired-security-cameras

negative-feedback

cs-support

What's going on with the backlog for Ring's motion activated security cameras!? We've been waiting for a month to have replacements shipped! We purchased two units and had them professionally installed on 2/3/23. Less a than a month later BOTH units failed. After hours on the phone with tech support we finally were assured replacements were on the way. That was March 12. It's a month later. it takes forever to get tech support assistance and all they can tell us is "sorry, backordered" at this point the cameras have been broken for longer than they've functioned! Can we get a new model? Can we get a refund? This is ridiculous.

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11-04-2023 03:46:54

Responses (3)

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Caitlyn_Ring
Hi @daleyplanit. The Ring Community is a public forum, so we don't have access to account information or order details. Any questions on your replacement order need to be directed to our [support team](https://support.ring.com/hc/en-us/articles/213608406). You can ask our support team if there are any other options available for your replacement aside from waiting for the backorder to come in.
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13-04-2023 06:24:01
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daleyplanit
Another two weeks and nothing. Nothing. Great job, team. A+. Your product support stinks.
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27-04-2023 07:57:11
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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27-05-2023 07:57:36
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