Delayed replacements for Defective Motion Floodlights - other options?c

Products Security Cams
1

What’s going on with the backlog for Ring’s motion activated security cameras!? We’ve been waiting for a month to have replacements shipped!

We purchased two units and had them professionally installed on 2/3/23. Less a than a month later BOTH units failed. After hours on the phone with tech support we finally were assured replacements were on the way. That was March 12. It’s a month later. it takes forever to get tech support assistance and all they can tell us is “sorry, backordered” at this point the cameras have been broken for longer than they’ve functioned! Can we get a new model? Can we get a refund? This is ridiculous.

2

Hi @daleyplanit. The Ring Community is a public forum, so we don’t have access to account information or order details. Any questions on your replacement order need to be directed to our support team. You can ask our support team if there are any other options available for your replacement aside from waiting for the backorder to come in.

3

Another two weeks and nothing. Nothing. Great job, team. A+. Your product support stinks.

4

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