Ring Video Doorbell
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Delayed reaction after someone rings doorbell
hardwired-video-doorbell
troubleshooting
notifications
There have been a couple of times that someone has come to the door and the app on my phone doesn't notify me until 1/2 to 1 hour later. What is the fix for this?
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27-04-2023 07:40:36
Responses (1)
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Caitlyn_Ring
Hi @BarbLoki. There shouldn't be that much of a delay between an event and when you receive the notification. I'd recommend ensuring you have the latest version of the Ring app installed first. Then review the troubleshooting steps for notifications on iOS devices [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-Apple-iOS-Devices), or on Android devices [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). Make sure any settings that suppress notifications are turned off, such as Do Not Disturb mode. If this concern persists, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for more in-depth assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-05-2023 10:27:14
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