Delayed notification
I have delay in notifications of any movements in front of the door bell and also the same delay if any one presses the door bell I had few phone calls support with tech team but still the same Can any one help me
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25-05-2020 09:25:30
Responses (5)
- A
Hi Caitlyn, it should be fine, it was working perfectly when I had the free subscription, as soon as I stopped it as I didn't need it's notifications have gone down in responsiveness, like the mentioned modem is less than 2m and clear line of sight. Could be a connection to internet issue but I have zero issues with my doorbell just the camera that's not on a subscription. Just seems suspicious to me is all. ?
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15-10-2020 11:11:47
DYes my RSSI is 32 and the notifications are delayed - they used to be instant. I believe its an issue with the Ring side.
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15-10-2020 11:24:46
JMight just be a coincidence,,, but... I have x2 Amazon echo show devices, x1 Echo dot,,, x1 echo original, x1 samsung galaxt A21s,,,,,,and a Samsung s4 tablet. And a Doorbell pro. All are connected to the same wifi ..... When an event occurs ,,,motion or Ding.... I can guarantee all devices will alert more or less instantly,,,, EXCEPT the samsungs. The phone is 50% on time and 50% late with the notification ,,,,,,,,the samsung Tablet is ALWAYS late,,,,,,sometimes 20 /30 seconds late. I have no idea why.
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18-10-2020 03:29:10
- D
I'm experiencing what most of the folks in the post are reporting. The notifications when I purchased were almost instant and now they are around 30 seconds for more. Amazon and Ring really need to fix this issue, that it's happening to so many people is highly disturbing and I've already started to investigate alternative camera's / companies. Fix it .. quit blaming the customers!
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12-08-2021 08:47:10
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- L
Hi all, I'm also in Australia and have a 2 x flood light cams, 2 x chime pro extenders and 1 x video doorbell pro. My internet provider is great with speeds in excess of 100 Mbps and all devices have sufficient wifi signal. The chime pro extenders have made no difference to the network strength on my devices. Notifications on all devices are delayed, so much so that the devices are completely useless. Delays on doorbell are about one minute delayed and motion of my flood lights are almost as bad. My mobile phone is android, running version 10. I don't believe the issue is my mobile phone or internet provider. Something needs to be done about this!
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14-08-2021 07:38:01
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VI'm in Indiana. I have one ring camera 2.0 with good connections. Motion detection and doorbell ring push notification to android devices are delayed 30 to 60 seconds. The Chime unit is delayed about 15 to 30 seconds. I have a comcast cable modem and wireless router. all ring devices are on the same wireless router. Rebooting the entire thing helped but does not cure the issues The delays all appear to be on RINGs end not the local network.
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18-08-2021 11:31:12
- U
The **AUDIO** delay problem for motion detected makes my Wired Ring useless. I ALWAYS get prompt text notifications, but the **audio** notification delay goes from 1-2 seconds to NEVER! My (Android 10) phone reset usually helps, but this only lasts for 1-2 days before another reset is needed. This is NOT a fix. My RSSI is -58 and my Ring Doorbell is about 28 ft from my router. My wifi is solid and I have zero trouble with 3-4 other devices on my wifi. The Ring help people are of very little help. Why are the text notifications are almost immediate, but not the audio notifications. There's gotta be a reason for that.
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31-01-2022 08:52:54
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- M
Delayed notifications are a sign that your Ring device and Ring app is send you alerts as intended, however, connection may be slowing them down. Please ensure there is not a VPN enabled on your mobile device. If you are using an android device, check for any [android apps that conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). If the above and prior suggestions in this thread do not help to resolve this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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02-02-2022 05:59:02
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Chelsea_Ring
Hey @Saigiridhar. What kind of Doorbell do you have? What is this delay like (how many seconds, video examples if you have any)? What steps have you done to try to help this delay? What is the RSSI for your device?
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26-05-2020 12:24:11
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