Delayed notification on linked account but not on primary

Hi… we have a video 2 battery doorbell. I am the primary account holder. My partner is a linked account. Both of us use iPhones with same iOS
However, I have noticed that notifications to her phone can arrive minutes after they arrive on mine. Sometimes I would have finished answering the door and then her phone would receive notification.
Anyone else has this issue of delayed notification on linked accounts

Hi @WokmN. I would first verify that the Ring app is up to date and the IOS is also up to date. Make sure that you have your location turned on and that permissions for the Ring app are allowed. Next, make sure that you do not have a VPN active, as this could conflict with notifications.

If you have review all of the above mention suggestions, I would recommend reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.