Delay on connection or no connection when doorbell motion is triggered

Question

When my front door camera motion is triggered and I get a notification on my phone and click to view, the connection is very delayed or never gets connected AND there is no recording of who triggered the motion.

Gorby · Answer

We have been experiencing this same issue for over 18 months. We even upgraded our wireless network twice, had 1 gb fiber installed and purchased a new Doorbell Pro doorbell. We cannot get a response from Ring and we have been trying since 2020 to get an answer. Our internet is rated at 450 mb with an overall latency or 19 ms. Our home wireless network is rated for 1.5 gb and uses the new WiFi6 AX standard and yet connecting to the doorbell even from inside our home takes 20 seconds or longer and people leave before we can answer the door. We just installed an Arlo on our Garage backdoor and it connects immediately. We want to integrate everything via the Ring service but since support keeps ignoring us, our post is over 18 months old with no response, we are now considering tossing all our Ring gear out and going a different route. We were looking at buying a Ring Alarm via Costco but considering just their doorbell has issues we are afraid to do that. Would someone at ring please respond!!!!!

Ring Alarm

Delay on connection or no connection when doorbell motion is triggered

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