The clear plastic over the camera lens on my Ring doorbell delaminated. When trying to remove the loose bits that were causing the camera images to be distorted, it ended up getting scratched.
Is this a common issue? And can anything be done to rectify it?
Same problem here! Would love to know a solution. Have tried cleaning the lens, but I thing the damage is too much. Is there a spare part I can order?
Hi @lordchoc. Ring.com does have not a spare part you can purchase to replace the Doorbells cover that goes over the lens. If the cover over your lens has any damage, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
Ive also got the same problem, lens cover has delamination causing poor video quality. There is clearly a design or manufacturing issue. Please provide more feedback than just call a support line. Many thanks.
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