Defective keypad

I have a new Ring security system purchased through Amazon.

Question 1: The USB power connection to the keypad is intermittent. I have made sure the cable is plugged in properly and have tried another USB cable as well. The keypad still loses power on an intermittent basis. I would like to get a replacement keypad and return the defective one. How do I do this?

Question 2: I bought too many contact sensors and need to return the excess (seven). I have double hung windows and based on a review, I purchased two sensors for each window when one sensor each works well. How do I do a return?

Call customer service for the keypad replacement. If you bought the sensors from Ring, they might be able to help you as well.
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