Ring Video Doorbell
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Dead after power outage
hardwired-video-doorbell
cs-support
After cutting power via the breaker to my doorbell to do some work, i powered the breaker back on and the device will not go into setup mode… And yes: Checked and theres power to the unit✔️ Pressed the setup button for 30 seconds✔️ Removed the device from my dashboard and tried adding it again✔️ Nothing ive done has gotten this thing to go into setup mode This is the second device that this has happened to, the first was a spotlight cam and i just figured i was doing something wrong.. is this a common occurrence with these devices?
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18-11-2023 07:59:13
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Justin_Ring
Hi @Rayray2686. I have not seen this as being a common occurrence. Since you have tried all the basic troubleshooting steps I would have recommended and your Ring device is still unresponsive, the next best step is to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)
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20-11-2023 07:07:28
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