Ring Security Cameras
Dashboard Not Refreshing Cam Image
Hi There. It used to be that when I opened the Ring app and landed on my dashboard that all my cams would refresh (I have a Door Bell Pro and a Spotlight Cam). The images updated to that moment and then start counting the seconds since that refresh. For about a week now, only the doorbell pro image updates and the spotlight cam is from whenever the last manual update (from live view) was made by me. If I click on the image it goes to live view and shows the current view from the came, and then when I x -out and go back to the dashboard the image is updated on the dashboard for that cam. Why did this stope being automatic and only for the one cam. I did power down the cam in an attempt to reset it. Did nothing. Anyone else experiencing this?
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10-04-2021 10:02:29
Responses (59)
- L
Same issue here. Dashboard camera views not updating as it should. It all started when it was updated to the latest app version (5.56.0) about a week or so ago. Now the Dashboard update it's random from 15 seconds to 45 seconds to 3 minutes plus. Before the software update, it works perfectly and the Dashboard view is updated in few seconds once I open up the Ring app, now it's just random. This is really important feature for me, please forward this to the correct team for a fix ASAP. This issue is happening on 2 iphone 12 running IOS 15.6.1 Things I have tried so far: -Reboot both phones -Reboot Wired floodlight cam -Delete and re-install ring app on both phones -Make sure settings are correct in the ring app -Tried on 2 different Wifi connections as well as on Cellular connection -Clear Ring cache I really dont think the issue is with my phone or my network and I feel it will be pointless to call and spend time on the phone when they may just ask me to reboot this and that. Would one of the Tech here please forward this info to the appropriate team so they can look into it. Thank you.
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31-01-2023 10:18:06
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- S
Same going on here. One of my cameras is indicating "Camera Previews not available" within the Dashboard view (on my PC and Mac). Within iOS, if I select the camera and go to Live View, and then back to the Dashboard view, the camera preview is then provided. Clearly this is an issue Ring has recently introduced. The workaround is valid for iOS, but not for desktop browsers. Come on, Ring, get this fixed!
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04-02-2023 08:23:14
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- U
Stick up cam wired (3rd Generation) just does not update on ring dashboard. Period. Ring has been aware of this issue for over a year. Stick up cam wired (3rd Generation) act has if it is a Battery device even if it is plugged in. This is more than an issue and when u call them they act as if they have never heard of this issue and make you go through all sort of reset and reboot while they know that it is an issue with them. I mean come on Ring, get it together. It is false advertising if it just does not update every 30 seconds on the Dashboard just like the prior generation dont you think ?
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05-02-2023 12:59:22
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UI am having this issue randomly happen with my ring cam stick up outside. It will randomly occur with different ring cam stick ups outside. Sometimes even on the ring floodlight cam, but very rarely on it. It has never happened on the ring doorbell pro 2. It often happens on the ring cam wired outside, but not always on the same one. I have several and sometimes one will work and not the other for the preview. However all the live previews on them work, but only sometimes will that cause the image preview to work in the dashboard view in chrome. I am also having the HEVC not supported error on one of the ring floodlight cams outside, but only one one of them. However, the other one works fine all the time for the live preview and does not get that error. Both of the ring floodlight cams are the same model and have the same firmware update, but only one gets the error. So it can not be the hardware or firmware, because it is the exact same on them both, but is only happening on one. It seems unlikely that it is the fireware or hardware with the image previews not working on the ring cam stickup models outside, as the ones that work or do not work, keep rotating and sometimes they all work and other times only one or both will not show the image preview. Thus this appears to be a server side issue with ring. All of these worked fine for months and only in the last few weeks have all of these problems started, and they are all only months old, they were not installed that long ago. This appears to be with the image previews not showing on the dashboard a issue now over a year old. What is confusing is I had no problems for the first few months and now only are these happening, so what ever was the problem a year ago does not seem it could be the problem now. As I had no problems for the first few months. I love the ring cameras and they have been so useful for months since I got them and most are still working ok, but this is a bug that makes it harder to use them. They all work fine on the app on my iphone, never have any issues. It is only on my computer in the browser that these issues are happening.
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14-02-2023 02:59:05
- M
@Caitlyn_Ring Is this issue still actively being investigated? If so, any updates?
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14-03-2023 01:06:54
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5@Momoro if the problem is with 3rd Gen Stickup Cams, check your firmware version using the website. They probably got firmware version **cam-1.15.12100** No fix per this thread: https://community.ring.com/t/3rd-gen-stickup-cam-camera-preview-tiles-not-updating-after-firmware-updates/182518
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14-03-2023 03:28:53
TAll 3 of my devices with Ring app did the same thing for a couple of months last year....Nov-Dec.... Mine started working after we had a power outage and both cameras lost power for a brief period of time. I believe i tried a reboot of the devices with no change...but removing power from my devices fixed the preview...it now functions like it should...might want to try a power disconnect of the cam.
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14-03-2023 10:08:40
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f5f7ec31a363a01b46c889397346fd
Same issue starting end of Dec. '22. After a couple of weeks of the Dashboard camera views not updating, it worked for about a week, then, several days later, stopped working. Even going to live view and returning to the Dashboard will not result in the latter updating, and the views can be 24 hours or older. Contacted support and, as they advised, deleted app data and cleared cache with no effect. Reviewing this thread, it's clear this has been an ongoing problem for a long time. Ring, when are you going to fix it? So far all I see is that you don't have an update to share. Well, how about fixing the problem and sharing that?
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31-01-2023 04:49:14
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