Ring Security Cameras
Dashboard Not Refreshing Cam Image
Hi There. It used to be that when I opened the Ring app and landed on my dashboard that all my cams would refresh (I have a Door Bell Pro and a Spotlight Cam). The images updated to that moment and then start counting the seconds since that refresh. For about a week now, only the doorbell pro image updates and the spotlight cam is from whenever the last manual update (from live view) was made by me. If I click on the image it goes to live view and shows the current view from the came, and then when I x -out and go back to the dashboard the image is updated on the dashboard for that cam. Why did this stope being automatic and only for the one cam. I did power down the cam in an attempt to reset it. Did nothing. Anyone else experiencing this?
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10-04-2021 10:02:29
Responses (59)
- A
I'm having the same issue. The dashboard doesn't update the previews once I've done a live view. Only the doorbell seems to be updating for some reason.
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18-01-2023 05:16:21
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UWe had the same issue. I read all of these posts then we realized the new stick up cam was too far from our wifi router so we moved it to the other side of the garage. My go live view works now while only using mobile data and the preview now shows in the app when I open it. BIL just told us to buy the Ring wifi extender so we'll be trying that too. Good luck!
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24-01-2023 06:17:39
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I am having the same issue also also but only with the new Spotlight Cam Plus I installed about month ago. My door bell and other cameras work fine and update when I open the app. My issue seems to be only with the Spotlight Cam Plus that was just recently released.
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19-01-2023 01:23:46
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- U
It's the app people. Dashboard only works on wifi to refresh. Cellular data won't refresh. I even blamed the home wifi router and bought another only to run cameras. Again if on wifi it will auto preview and work. Back on cellular and it stuck.
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21-01-2023 06:04:48
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Caitlyn_Ring
Hey neighbors. We have already forwarded your feedback to our teams as they work on getting this resolved. We do not have an update at this time. In the meantime, you can try the following steps as a workaround: * Activate a live view on the device, then return to see if the snapshot begins to update. * Clear cache and data for the Ring app in your phone settings. When doing this step, you will reset your Ring app permissions, which you will have to re-enable again. You will also have to log in to the Ring app again. Again, we don't have any additional updates or information to share right now. If any updates become available, we will share them in the relevant threads. **For now, this reply will be marked as the solution to ensure new neighbors that come to this thread can easily locate this information.** Thanks for your patience as our team works on getting this resolved.
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16-01-2023 07:41:00
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