Ring Security Cameras
Dashboard Not Refreshing Cam Image
Hi There. It used to be that when I opened the Ring app and landed on my dashboard that all my cams would refresh (I have a Door Bell Pro and a Spotlight Cam). The images updated to that moment and then start counting the seconds since that refresh. For about a week now, only the doorbell pro image updates and the spotlight cam is from whenever the last manual update (from live view) was made by me. If I click on the image it goes to live view and shows the current view from the came, and then when I x -out and go back to the dashboard the image is updated on the dashboard for that cam. Why did this stope being automatic and only for the one cam. I did power down the cam in an attempt to reset it. Did nothing. Anyone else experiencing this?
30447 •
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49 •
10-04-2021 10:02:29
Responses (59)
- A
My dashboard seems to have switched from a 30 second to 10 minute update cycle -- I changed NOTHING -- why has this changed and what can I do to get more frequent updates back.
•0
10-01-2023 09:25:58
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- T
I have the same exact issue the Cam is not refreshing on the 4 cameras that I have actually there are a couple days old I've tried reset in the cache yesterday and done other troubleshoots , restarted the cameras the spotlight and the doorbell it's definitely a issue with the firmware on the current version of the app please fix that. UPDATE: the very next day the cameras photos on the app are updating every 60 Seconds as normal so I think logging in to the app community and having them send me the six digit code see what you have done something possibly because now the cameras are updating on the app main page while viewing the app but it appears that they won't update unless the app is open for at least a minute and then they will start to update themselves I suppose this is normal?
•0
14-01-2023 06:32:14
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- U
Issue is not resolved. Dashboard feeds are still not updating or refreshing to current time lapse.
•2
15-01-2023 01:14:04
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- RN
Same issue for over a month. Have uninstalled and reinstalled and reset everything. Snapshot preview Images for all of my cams used to load instantly when I opened the app. Now it takes several minutes for snapshots preview to load on any of them, if they load at all.
•2
15-01-2023 01:25:20
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MSame problem, for about 3 months now. It worked perfectly for the past 5 years and now the Dashboard just takes FOREVER to refresh. If I leave it sitting on the dashboard for 5-6 minutes, it'll usually refresh most of my devices, but still not reliable. (even after checking live view of them)
•0
21-01-2023 04:30:04
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user32447
Same issue here. I have 3 wired floodlight pros, pro 2 doorbell, and a wired spotlight cam. One of the floodlights and the spotlight cam won't update the live snapshots. I can connect for a live view, so no issues with wifi connectivity. The last updated preview image on those two cameras is from 2 days ago.
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06-01-2023 09:17:57
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