Ring App
PhilliesPhan
Dashboard not displaying anything for cameras with motion detect off
I have my cameras set to grab snapshots regularly. I have noticed on cameras where I have disabled motion detection nothing is displayed on dashboard. I would expect with motion detection off that I would still get snapshot view taken most recently or a live refresh. Instead the window for that camera shows message that motion off. I do not want motion on inside cameras when I am home as people are expected to be walking around. However, I do want to see what may cameras see if I choose to access dashboard.
1040 •
2 •
1 •
31-08-2022 02:25:43
Responses (2)
- U
I think what OP is saying is this is a poor and unnecessary design choice in the software. There's no reason motion detection disabled needs to disable snapshots or previews.
•1
24-06-2024 12:47:33
- U
It is a poor design but with motion detection turned off, snapshots are disabled as well. Sigh. Bad design. But I did find a possible work around. I positioned my camera so that part of my image area is unlikely to have movement (for example, including some of the ceiling. I then turned on motion detection. Next I went to camera settings for that camera -then to motion zones -then I set my motion zone to the portion of the image where no movement should be expected. To ensure this worked turn on motion alerts to ensure the camera is not capturing any video. Hope this helps.
•1
03-10-2024 07:52:09
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @PhilliesPhan. If you disable the motion detection on your Cameras, then you will not see a Camera Preview image on the dashboard and Snapshot Capture will be disabled. Under the Mode Settings when you choose how a particular Camera will behave in a specific Mode, you have the option to enable or disable motion detection. If you toggle the motion detection off, Snapshot Capture will also be disabled.  The screenshot above shows where this messaging appears in the Ring app when you disable motion detection under the Mode Settings tile. If you enable motion detection again, your Snapshot Capture should resume as normal. I hope this helps clear things up.
0
31-08-2022 05:52:31
•