Dashboard 'Lights' button missing?? ?

Products Ring App
#1

Hi,

Up until app v3.27.1 to v3.27.2 I’ve always had a ‘Lights’ button in the app dashboard to control my spotlights quickly. That button is no longer present in the aforementioned versions (be it via a fresh app install or updating).

Rebooting the base station and restarting the bridge does nothing to bring it back.
My only recourse is to use older app versions (3.25.0/3.26. 0/3.27.0) - upon installing those versions the button/function returns. (see attached pic).

Why was this button removed or where has it gone ring? Must customers rely on your old app versions to have things running smoothly?

#2

I guess no one from ring is willing to respond to this? Thanks.

#3

Wow Ring! Your response or lack thereof has been *ASTOUNDING*!! ?

It fills me with complete confidence (*cough* dread) to make further purchases or recommend your products.

Thank You! ?

#4

Has anyone else have this problem or is it just another random occurrence of the ring app?

#5

I had this before. I switched from one location to another and it showed back up. Version 3.27.2. Clearing cache may also help.

1 Like
#6

Thanks for the response eagle328, I just cleared the cache after closing the app and restarting both the phone and app and no dice.

I guess outdated app versions is the only way to go.

#7

The only other thing I can think of is create another location in the app and then go back and forth. I just tried to recreate this by uninstalling and installing, but it shows up now.
I’m running Android 10 on a One+ 7T and Pixel 3A XL. Hopefully the next update will fix it for you.

2 Likes
#8

What device are you running on, @RngCstmr ? Also, please keep in mind that this is more of a neighbor - to - neighbor forum versus a support forum. If you need immediate support, please reach out to our support team. We appreciate your patience. Thanks

#9

Hi again,

The latest ring update v3.28.0 fixed the issue and the button is back on the dashboard again. Thanks everyone.

1 Like
#10

Awesome! Glad it came out today. I was running the beta on one of my phones. But couldn’t say anything until it was released today.