Ring Video Doorbell

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Damages to my Ring Pro Doorbell

I recently noticed the corner of the glass/hard plasic next to the button having cracks. Also, the button itself having white lines. Is this normal?

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10-05-2020 00:11:47

Responses (1)

  • J

    My Pro had a cracked button and it eventually broke loose. I spoke to a person in customer support who told me the doorbell was out of warranty and the best she could do was offer me a discount on a new Pro purchase. This answer is very unsatisfactory and absurd that Ring offers no option to replace the $5 or $7 and their solution is to spend $250.00 on a new one. I expected something better from Ring. The least they should do is send a factory refurbished Pro Doorbell.

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    12-11-2020 23:58:20

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