Responses (1)

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Caitlyn_Ring

Hi @chriseng. The Video Doorbell 3 and 3 Plus offer [Adjustable Motion Zones](https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices) since they are battery-operated devices. Hardwiring them will provide a trickle charge to help keep the battery topped off, but the device itself is still battery-operated so the Motion Zones you are seeing in the Ring App are the correct Motion Zones available to you. I hope that helps clear things up! :)

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20-10-2020 17:33:37

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chriseng

Thanks Caitlyn! I did notice that the website says customizable zones will also be rolling out to battery devices, which is great. Do you know how long that rollout will take to get to my device? [https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-](https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-)

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25-10-2020 19:05:50

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Tom_Ring

Hi @chriseng. Stepping in for Caitlyn here! There's not a way to tell when you specifically will get this update. The rollout of the Customizable Motion Zones should be 100% within the next few weeks! Thank you for being patient while we release this to all of our neighbors!

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27-10-2020 19:09:31

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Brian_P

Funny. Because my battery-powered Doorbell 2 has customizable zones I can draw. My Doorbell 3 does not.

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31-10-2020 21:07:21

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Tom_Ring

Hey @Brian\_P. It is normal for some devices to have this feature and others not to have it. As Ring continues this slow roll out, more and more devices will be able to take advantage of this!

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03-11-2020 20:05:52