I spoke with CS Agent Joseph on November 15th about the trouble I was having with our mechanical doorbell. His answer was to use a Pro Power Kit which he was sending to arrive in 7-10 business days. It never came. I contacted Ring help twice since then and was told they’d get back to me with a tracking number and neither Byran nor Aime have responded .
We were considering investing in the Ring Home Security system but put it on hold until this is resolved. If this is the level of customer service we can expect under Amazon, potential customers need to know from social media what to expect.
If Ring is reviewing these posts please know CS responsiveness isn’t speaking well for you.