Customer Complaint

I called ring in May 2022 to report two of my ten cameras being faulty. 1) My floodlit cam constantly turns the light on and off throughout the night, for no reason. I was talked through tweaking the sensitivity settings but it makes no difference. My neighbour was complaining so we had to switch off the light completely which presents a security risk. The second issue is with a Security Cam that is omitting a constant high pitch noise. I was asked to do a hard reset of the device which took a couple of months to arrange as I had to call out the security company who installed them when they serviced my alarm due to the high position on the house. The hard reset made no difference but the Ring support rep (his name is Nayer Amin, stopped responding to emails, even though he adked me to email him when the camera had been reset. I've chased a number of times on the email address he wrote to me from (which is support@ring.mail.kustomerapp.com) but he has failed to respond. So I have two faulty cameras and need help. Chat service told me i needed to raise this post in the community chat so here I am.