critically low battery on stick up cam

Two month old system. Wired stick up cam giving critically low battery message and wont live view anymore. Tried resetting, replugging in, checked outlet, checked wires, reloaded app, no success.

It is wired and doesn’t contain a battery and has worked fine for two months.

Any suggestions?

Hi @ring20. If you’ve already reset your Stick Up Cam and it’s still not displaying the correct power source, you may need to contact our support team to go over this with you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how they are able to help!

I am also having this problem too.

i have tried resetting the camera, changing it to battery, un plugging it from power and then plugging it back in and none of it works.

i am really fusturated as this should not be happening !

if anyone knows a fix please tell me.

@Tom_Ring wrote:

Hi @ring20. If you’ve already reset your Stick Up Cam and it’s still not displaying the correct power source, you may need to contact our support team to go over this with you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how they are able to help!

@Tom_Ring wrote:

Hi @ring20. If you’ve already reset your Stick Up Cam and it’s still not displaying the correct power source, you may need to contact our support team to go over this with you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how they are able to help!