Critical video missing

Products Video Doorbells
#1

Hi

Have a doorbell and camera.

Doorbell picked up activity at 3.11am it’s linked to camera so this should have started recording. It has not let me down before.

This morning car was broken into, only covered by cam, although doorbell should image of someone checking out next doors but it’s in shadows.

Can shows linked motion but no recording?

Any ideas? Do the thief’s have a way of blocking it already?

#2

Hi @Steve701. I’m sorry to hear about what happened. Can you clarify which video or footage appears to be missing? Was there a specific motion event or Live View that the recording does not appear in your Event History for? If you have any screenshots of what you’re seeing on your end in the Event History, that would also be helpful if you could share them.