Crackling noise from floodlight

Hi neighbors. If you hear a crackling or static noise coming from your Floodlight Cam, please make sure to try the following troubleshooting steps:

  • Check the RSSI on the Device Health page to ensure your Floodlight Cam is receiving a strong and stable wifi connection. Other electronic devices using wifi may be causing interference depending on how close they are to the Floodlight Cam.
  • If you’re noticing this sound during the Live View, disable the following: Bluetooth, any VPNs you have active, any hotspots running on your mobile device. Check to see if this resolves the crackling or static.
  • Verify that the Floodlight Cam is properly and securely installed by verifying the instructions here. If you aren’t comfortable looking at the wiring, please consult a qualified electrician to help you safely do so.
  • You can fully reset your Floodlight Cam by holding down the setup button for at least 20 seconds. After this reset is complete, set the Floodlight Cam back up in the Ring app using the steps under Set Up a Device.

If these suggestions aren’t helpful and you continue to experience a crackling or static noise on your Floodlight Cam, please give our support team a call at one of the numbers available here so they can take a deeper look. If you are outside of the US, please visit here to see how to contact support.