I recently installed a Ring Pro, and I have had a lot of problems getting Live View to work (that will be a separate post.)
I noticed that all video recordings are fine for the first 6-8 seconds. Then the audio completely breaks down into this crackling/popping noise for the rest of the clip. Here is an example:
https://ring.com/share/6833552315287739263
This happens with every single video. Please help!
I guess I’ll answer my own question.
I spend a bit of time on customer support, and eventually Ring sent me a replacement Ring Pro. Installation was a bit tricky in that the replacement didn’t have sufficient charge, and I had to plug it in and wait about an hour for it to reset properly. The confusing part was that the Ring Pro showed a partially blinking white light when I first installed it, which I interpretted as it trying to connect to former owner’s (?) wifi.
Anyways, I finally got the replacement installed, and same problem! Crackling noise after 8 seconds. Eventually, I decided to try switching the Wifi network from 2.4GHz to 5GHz. That worked! Even though the 5GHz signal is weaker, the audio is now ok.
If you have audio issues, or what you might suspect as Wifi issues, try switching from 2.4GHz Wifi to 5GHz Wifi, even if the 2.4GHz Wifi signal is stronger.