Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
H
Crackling Audio on Ring Pro video recordings
hardwired-video-doorbell
I recently installed a Ring Pro, and I have had a lot of problems getting Live View to work (that will be a separate post.) I noticed that all video recordings are fine for the first 6-8 seconds. Then the audio completely breaks down into this crackling/popping noise for the rest of the clip. Here is an example:[https://ring.com](https://ring.com)/share/6833552315287739263This happens with every single video. Please help!
1146 •
0 •
1 •
02-06-2020 02:56:48
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
hilgard99
I guess I'll answer my own question.I spend a bit of time on customer support, and eventually Ring sent me a replacement Ring Pro. Installation was a bit tricky in that the replacement didn't have sufficient charge, and I had to plug it in and wait about an hour for it to reset properly. The confusing part was that the Ring Pro showed a partially blinking white light when I first installed it, which I interpretted as it trying to connect to former owner's (?) wifi.Anyways, I finally got the replacement installed, and same problem! Crackling noise after 8 seconds. Eventually, I decided to try switching the Wifi network from 2.4GHz to 5GHz. That worked! Even though the 5GHz signal is weaker, the audio is now ok.
1
13-06-2020 03:44:39
•