Ring Video Doorbell
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Cracked housing Doorbell 2
I have a Video Doorbell 2 and the housing above the camera is cracked and extremely brittle to the point where I barely touched it and a piece broke.Here’s a photo of the housing:Are these doorbells being replaced under any kind of warranty? I have Ring Protect but unsure how the extended warranty will apply here. It was installed in 2019, I believe. I can’t imagine a product meant to be installed outdoors would suffer this much damage so quickly.
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27-08-2021 17:20:03
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Caitlyn_Ring
Hi @mrakamai. For any [warranty](https://ring.com/warranty) concerns like this, you'll definitely want to contact our support team so they can look at the warranty on your Doorbell and explore what options are available. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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27-08-2021 22:09:45
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