Ring Video Doorbell
Cracked glass on Ring Pro doorbell
Hello, It's the second time that the glass on my Ring Pro Door bell starts cracking. They replaced the first one two years ago and now I am having the same exact issue. It starts with hairline cracks and then it just spreads. It's also not just from one spot or from an impact, it seems like the entire glass starts getting weak at the same time. Is anyone else having the same issue?
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23-04-2020 08:14:34
Responses (23)
- A
Mine is doing the same thing and renders the camera useless if you can’t see through it. The only way I know to fix it is to purchase a whole new ring door bell
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21-06-2021 08:01:46
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- M
Hi there, neighbors. If you are noticing a physical damage or concern with your device that is inhibiting it from operating as intended, our support team will be happy to assist with this. Feel free to check out our [Warranty page](https://ring.com/warranty) for more information. You can also extend your device's warranty by subscribing to a [Protect Plus plan](https://support.ring.com/hc/en-us/articles/115003266066-Ring-Protect-Plus-Plan-10-Discount-and-Other-Discount-Offers-) prior to the original warranty expiring, and for as long as you remain subscribed. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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22-06-2021 03:51:02
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- A
I’m having this issue and they are telling me that my product is out of warranty. This is a material issue. My door bell warrant expired a few days ago if I had know this I would not have bought a flood light camera and I also just bought my mom a ring doorbell. I am told all they can do is give me a 35% discount. You are tell I must pay $120 base on discount
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04-07-2021 11:47:18
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- F
Not only was mine cracked it had a UV haze, Ring would not provide a replacement so I went on Amazon and was totally satisfied. **Ring Video Doorbell Pro Screen Protector, ArmorSuit MilitaryShield Screen Protector For Ring Video Doorbell Pro Lifetime Replacement Anti-Bubble Ultra HD Clear.** Only cost me $7.85. I hope this can be of help to someone.
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14-11-2021 07:19:36
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AE21
That’s because it’s plastic not glass. The sun and weather oxidate the plastic and it becomes cloudy and cracked to where you can’t barely see through it. Very similar to the way car headlight lenses get cloudy.
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21-06-2021 07:58:49
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