‎Cover plate Screw on too Tight

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jwashburn0377

Cover plate Screw on too Tight

cs-support

wireless-security-cameras

I need to change the Wi-Fi on my Ring device. The first step is to remove the cover plate. I cannot get the cover plate off as the technician that installed it put it on too tight. I’m using the special tool that came with my Ring device. I also sprayed some DW 40 on it. Any suggestions?

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30-05-2023 06:56:35

Responses (2)

J

Justin_Ring

Hi @jwashburn0377. If the screw is stuck and not spinning at all, then the next best thing would be to contact our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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01-06-2023 05:38:14

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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01-07-2023 05:38:44

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