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"Couldn't load location" on Ring App
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locations
I am running into an issue with both my Samsung phones (Z-fold 4 + Galaxy S22 Ultra) where I receive a "Connection Error: Couldn't load your locations" as soon as I start the app. Interestingly I receive notifications just fine and can actually view the video when the camera(s) get triggered but outside of that the app is unusable. I have tried multiple things including:
- Removing/Re-adding the app
- Deleting cache/data
- Using mobile data and NOT wifi.
- Making sure VPN is disabled, including completing removing VPN apps.
The current issue of the Ring App on my Android phones is 3.55.1. The issue seemed to start after my latest update from the Play Store about 1.5 - 2 weeks back. Additionally, my iPad or my wife's iPhone are NOT experiencing any issues.
Thanks.
Akshay
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09-01-2023 07:30:11
Responses (8)
U
We are experiencing the same exact issue. We have three Samsung Galaxy phones in the household and they are all having the same issue. I went through the same steps to try to resolve the problem but no luck. It seems to me that the app has a severe bug. I hope they fix it soon. We are paying for a service that is not very usable without the app.
1
16-01-2023 06:44:37
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Y
I'm experiencing the same thing. And i called my phone carrier, they said it must be an issue with ring. I'm paying for what.. this is ridiculous.
1
18-01-2023 03:18:16
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Y
Since we are experiencing these issues, will we be refunded for the time the app is not working?
0
18-01-2023 03:19:47
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U
I had the same issue. I noticed I was connected to a network that had no internet connection. I changed network and it fixed the issue.
1
02-04-2023 03:03:02
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Justin_Ring
1
10-01-2023 09:25:23
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