Couldn’t load your locations

For two days now my Ring app won’t open on my phone although it is fine on my iPad. I have carried out every troubleshooting method including changing location settings, uninstalled and reinstalled the app but nothing has changed. It is nothing to do with my wifi as the Ring app on my ipad works fine. I have no connection to my Ring now from my phone which is not acceptable. Please help!

Hi @DV14. Do you have a VPN enabled on your phone? Is it connected to WiFi or cellular data? What type of phone is this and what version of the Ring app is installed? This information will help the Community determine the next best steps.