Costco 1 year subscription not added to plan

I’m trying to add my 1 year plan subscription that came with my doorbell 2 purchase from Costco. My account already had a protect plus plan with 9 months of remaining validity. My ring doorbell 2 is already set up, but my plan still shows that it will expire in about 9 months. How do I add my 1 year free protect plus plan?

Hi @Rbatta. In order to ensure you have the free 1 year Protect Plus Plan added to your account, you will need to reach out to our support team here via phone. Please ensure you have a proof of purchase in case it is required, and they should be able to take care of it for you from there! :slight_smile: