Corroded and now not working

Bought a Gen 1 Bronze doorbell Feb 19, it began showing signs of corrosion and now its completely dead, no charging/connection. I have the basic plan, can I get a replacement?

Hi @ElinorJ. For this concern, it would be best to contact our support team, as this is a neighbor to neighbor support forum and not a direct line to support. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.