Can Ring provide a straight answer as to what functions are turned off during Cool Down Mode. I have one of my Floodlight Cam Wired Pro which goes into this mode on and off. Not weather related (it’s on a North facing wall in England). Technical support did a job at fobbing me off and effectively told me to ignore it. I get the impression Ring doesn’t know how their own products work. Simple question surely for Ring but no mention of it in documents and they seem to want to see screenshots (happily provided, but worrying that it appears an unfamiliar mode for them). Has anyone got any experience with this?
Thanks for the reply. I acknowledge that the initial support bods can only offer limited efforts. We did the classic ‘let’s try resetting it’ dance (yes, I tried that too before calling) and I ended up speaking to an ‘advanced technical support’ operator ‘in the States’ (chap called ‘Vincent’) who did the fobbing. He looked at the temperatures but came to no firm conclusions as to why it was going into this mode. I expected some interest but with the eventual replacement of the camera. ‘Vincent’ was not keen on this.
The article you signpost is very rational if the camera was actually in a hot spot, but it is doing this without an obvious external influence. A faulty camera? Vince didn’t think so although my other camera on the same wall is fine.
I now continue to enjoy a camera with unknown functionality turned off every so often. As a customer, the ‘ignore this problem’ doesn’t sit right when I expect this product to work with functions as advertised. My camera is literally telling me it’s stopped certain functions. Tech support say otherwise with no decent explanation. All strikes me as a bit weird. I don’t live in downtown Rio, but really hoping the functionality it’s chosen to secure isn’t what I’m expecting of it when I get burgled.
Prepping myself to escalate unless I get something ground breaking here. I imagine Which? might be interested to hear.
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I have the same issue it has done it since the day it was professionally installed. I do live in Florida so it is very hot here but it is constantly in this state like right now at 4:51 am it’s in cool down mode. I got the camera for a reason and 85% of the time it’s in cool down mode not recording. This wasn’t a cheap purchase not to mention the install costs.
Hi @Amydionne. I’d like to get some more information about this. What would you say is the average temperature outside where the Floodlight Cam is located? On average, how many recordings/Motion Events does this Floodlight Cam have per day? Can you share a screenshot of how you have your Motion Settings configured? Lastly, in the Device Health menu, is the firmware up to date? Once I have this information, I can share it with the appropriate team and try to dive a little deeper into this for you. Thanks, neighbor!