Continual "Door Open" alert

I continue to get the Door Open alert on my ios phone. I have a new battery operated spotlight cam. It has a solar panel attached that just works fine.
Let me be clear about this: The door is not open.

I’ve reset everything numerous times, and still have this problem.

Hi @ckr83. Would you mind reaching out to our support team about this? Since you’ve reset the Camera and ensured the door is completely closed and you’re still getting this message, our support team can help take a deeper look and troubleshoot appropriately. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.