Hi @Hanna1304. Can you let me know which number you're calling to contact our support team? The phone number for Ireland should be [00 800 87 00 97 81](tel:00%20800%2087%2000%2097%2081). This number may not be accessible from some mobile network providers, which could be the problem. What time were you attempting to contact support? I can check with my team on this to ensure the correct phone number is listed. As for your concern with receiving notifications, I can point you in the right direction with some troubleshooting tips. First, ensure you have Ring Alerts toggled on under Devices > your Doorbell in the Ring app. Then review the information to resolve notification issues [here](https://support.ring.com/hc/en-us/articles/210266406-Troubleshooting-Ring-Notifications-for-Apple-iOS-Devices) if you have an iOS device, or [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) if you have an Android device. Let me know if any of those suggestions help.