@RCSADMIN Since it is on a metal door, this will cause some interference on the device, or may mess with it reporting as opened/closed when it is not. After looking at the picture, it looks like the placement is not as it should be. The notch on the one side of the sensor needs to be facing and lined up the magnet piece (which has a notch on both sides). If you flip the sensor piece 180 degrees, and the same for the magnet piece, the notches should be lined up and facing.
This should help with the door accidentally reporting open/closed incorrectly, but please note that the metal door may affect the magnet over time. It’s best to create a barrier between the door and the equipment. I’ve seen some neighbors install pre-cut cardboard underneath the pieces for improved performance, but if you notice no problems after adjusting the positioning, you should be ok! You can see how these notches are lined up in our Help Center Article here.
For the camera, you will need to call our support team directly! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.