Contact Sensors Going Offline
Hey guys I have about 40 contact sensors and I’m frequently getting one or two going offline then some time later online, sometimes staying offline for hours or days. What the heck is going on here?
42165 •
0 •
11 •
02-08-2019 12:30:34
Responses (5)
- C
Hey @Frustratedwithring. If you are having troubles removing the contact sensor from your system, you may have to do the option for Remove Failed Device instead of "Remove Device." You will see both of these options under Advanced Options under the Contact Sensor's settings, so try to do remove failed device to see if you can have it removed this way! If not, please be in touch with our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch).
•0
24-03-2020 11:26:45
AThe key to successfully reconnecting, reconfiguring or removing a contact sensor that has lost connection is to PLACE IT NEXT TO THE BASE STATION. I had a sensor lose connection and tried everything. But when I called Ring Help, the first step that they told me was to take the sensor down and place it next to base station. Then removing the device worked exactly as described in the instructions.
•0
12-04-2020 03:34:39
SI am wondering the same thing. I opened and closed by back door,a nd it gave me no notifications, and yet in the app it looked like everything was working fine, the battery was green and so on. Only when I pushed the button on the sensor did it suddenlty start working properly. The app gave me no indication of a problem with communications.
•0
11-12-2020 08:18:13
THi @stephend. As mentioned earlier in this thread, this could be due to interference with your z-wave signal. Try moving your Range Extender to a different location to see if that will cause your Contact Sensor to behave normally. It can take up to 24 hours for the signal path to update to an optimal path. If this doesn't seem to improve the situation, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•1
11-12-2020 09:11:58
- C
My sensor read door open when in fact the door is closed I have to bypass
•0
09-09-2020 03:37:39
•
VThree of my six 2nd gen sensors do alert me when there is activity but i keep seeing a red alert on all three telling me that there is a weak connection to the base. These three sensors are no more than 25 feet away from the base station. I have reset the system, sensors and even moved the base closer to those three sensors but no luck. Ring tech support tells me that Z Wave sensors which these are take a couple of days to recognize the distance. I bought my system two days ago. I am not convinced that was a right explanation. Anyone else having this issue?
•0
25-09-2020 12:55:23
- C
The connection a Contact Sensor has to the Base Station will be the common explanation as to why a Contact Sensor is falling offline. Considering distance to the Base Station and how to decrease that if possible, as well as using the Alarm Range Extender are some great steps to take to avoid disconnection. If this concern persists, resetting your Contact Sensor is a great step. Here is our [Help Center article](https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-your-Contact-Sensor-2nd-generation-) with a step by step guide to troubleshooting and resetting your Contact Sensor. You may also need to remove and re-add your sensor as explained in that article. For further assistance with these steps, if needed, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•1
23-09-2021 10:55:31
•
- C•
0
01-04-2022 08:17:38
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Marley_Ring
Hey @Carrera997 , thanks for coming to us with your concerns. When these 2 Contact Sensors go offline, are they unresponsive and what do you usually have to do to reconnect them? I always recommend checking the distance to the Base Station to ensure they are well within range.
0
02-08-2019 07:20:19
•