Responses (5)

• M

  Marley_Ring

  Hey @Carrera997 , thanks for coming to us with your concerns. When these 2 Contact Sensors go offline, are they unresponsive and what do you usually have to do to reconnect them? I always recommend checking the distance to the Base Station to ensure they are well within range.

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  02-08-2019 07:20:19

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  Carrera997

  I don’t have to do anything usually, they just magically come back online a few hours or days later. They’re unreachable from the Base and app during this time.

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  02-08-2019 10:43:32

  M

  Marley_Ring

  It sounds like distance and interference could be a cause for this, given how it goes offline but then automatically reconnects later. If these two Contact Sensors are well within the range of your Base Station, I recommend removing them from the zwave network and readding them. Let me know if that does the trick!

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  06-08-2019 04:09:28

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  Carrera997

  UPDATE: I reloctaed my Ring base from one end of the 50-ft long house to a more central location and things seem to be much more stable now. No more sensors on/offline. Thanks guys

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  12-08-2019 05:51:52

  L

  LLAD225

  So, I have not had an issue until I arrived at our cabin and turned off the alarm. The sensor is very close to the base station. For some reason it just lost signal. The system is only a couple months old. I even replaced the battery. Still not luck. Any suggestions?

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  26-12-2019 06:15:03

  F

  Frustratedwithring

  My back door contact sensor with offline. I followed the confusing and inadequate instructions to remove the senosr. I tried multiple times but could not remove the sensor from my account. I tried about eight times to resolve this. I am thinking maybe it was a mistake to buy this Ring alarm sytem. UGH!

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  24-03-2020 09:16:18

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  Casarez51

  My sensor read door open when in fact the door is closed I have to bypass

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  09-09-2020 03:37:39

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  V

  vp1

  Three of my six 2nd gen sensors do alert me when there is activity but i keep seeing a red alert on all three telling me that there is a weak connection to the base. These three sensors are no more than 25 feet away from the base station. I have reset the system, sensors and even moved the base closer to those three sensors but no luck. Ring tech support tells me that Z Wave sensors which these are take a couple of days to recognize the distance. I bought my system two days ago. I am not convinced that was a right explanation. Anyone else having this issue?

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  25-09-2020 12:55:23

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  Chelsea_Ring

  The connection a Contact Sensor has to the Base Station will be the common explanation as to why a Contact Sensor is falling offline. Considering distance to the Base Station and how to decrease that if possible, as well as using the Alarm Range Extender are some great steps to take to avoid disconnection. If this concern persists, resetting your Contact Sensor is a great step. Here is our [Help Center article](https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-your-Contact-Sensor-2nd-generation-) with a step by step guide to troubleshooting and resetting your Contact Sensor. You may also need to remove and re-add your sensor as explained in that article. For further assistance with these steps, if needed, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  23-09-2021 10:55:31

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• E

  Eo

  Also happens to me, I have a range extender too… how do I fix this?

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  27-09-2021 10:31:57

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• C

  Chelsea_Ring

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  01-04-2022 08:17:38

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