Responses (8)

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  duggo33

  Further information: this is a 2nd generation sensor and the gap is about 1/8 inch. The battery cover is firmly clicked in and in the correct place. The sensor is on an unused window that is never opened.

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  01-06-2021 02:52:10

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• M

  Marley_Ring

  Hi there, @duggo33! The common reason for an Alarm device to show as tampered is when the cover is loose. Try removing the Contact Sensor cover then putting it back on to see if the tamper clears. Check out [this Community thread](https://community.ring.com/t/device-tampered/50093) for more tamper message troubleshooting tips. I hope this helps! :)

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  01-06-2021 06:21:24

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  duggo33

  Thanks Marley-- Did that after the alarm woke me in the middle of last night. Tamper actually cleared as soon as I touched the sensor. Then, about an hour later, the alarm again woke me up. Tamper again cleared as soon as I touched it , but this time I simply disabled the home mode. Now wondering if I should simply install a different sensor to see what happens. doug

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  02-06-2021 01:03:14

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  Marley_Ring

  Thank you for that update, and sorry to hear that this still resulted in an unintended Alarm trigger. Excellent idea to place a different sensor there, as this would really rule out most any other factors. As a mere touch seemed to have cleared the tamper concern, it is likely that another sensor in that area will behave normally when you test. Our [troubleshooting help center article](https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-your-Contact-Sensor-2nd-generation-) for the Contact Sensor has some steps for resetting the device. If you have not already, try the reset to see if it resolves this concern. If the Contact Sensor in question continues to show as tampered no matter what you try, this may require a more in-depth look from our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Feel free to let us know how it goes! :)

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  02-06-2021 03:47:50

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  duggo33

  OK, I installed a new contact sensor and it has been fine for the past few nights while on Home mode. Today I did a factory reset of the problem sensor and then reinstalled it on the same kitchen window. It took only 10 minutes for it to show tampered again. The new sensor on the same window remained fine. Again simply tapping the tampered sensor removed the tamper and it is still closed a couple of hours later. That initial tamper however is too much threat for me and I now simply don't trust it, especially for Away mode. So unless you have another suggestion I will uninstall it again before I next change modes. doug

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  05-06-2021 03:15:08

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  J

  jimyouse

  I've seen others say they corrected this by loosening the screws in the cover. The tamper switch seems to be very sensitive and if the back plate is screwed in too tight is warps just enough to trigger the tamper switch.

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  05-06-2021 04:31:05