My front door contact sensor is showing my door as being opened when its closed. It does this from time to time.
Have you tried replacing the battery?
Failing that contact Support as they can tell you what replacement options you might have. Contact Us – Ring Help
Hi @CEKustermann. Replacing the battery is a good idea as SolarEclipse suggest. I would also ensure that the distance from the Contact Sensor to the Sensor is where it should be. If possible, upload a picture of how it is mounted and the Community can help determine what is happening.
Hi @CEKustermann. Thank you for sharing the picture. The gap looks to be within the acceptable range, as noted in this Help Center article here. I suggest reaching out to our support team so they can look into this further for you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.