contact sensor died without showing low battery

Today I had a contact sensor die without giving a low battery warning. Last night it had trouble connecting to the base station but showed a full battery. Has anyone else had something similar happen? Is there a setting to ensure low battery notifications? I’d hate to have what happened today happen when we’re out of town.

Hey @ksmc. Could you give our support team a call on this? You should have gotten a notice for when the battery was low, or had some indication in the app, so there may be more that needs to be looked into, just to be safe this doesn’t happen again in the future. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.