I have 8 door/window contact sensors 2nd gen installed in May’20. I have gone through 16 CR2032 batteries (8 replacements) in 2 months. Only 3 of the 8 are getting drained every few weeks. I have done a factory reset and re-paired them multiple times. Only 1 of the 3 is the main door, which gets used several times a day. The other 2 are on Windows that rarely get opened. Here are the primary issues I have identified:
- The issue started in Sep/Oct’20 when these 3 sensors in question started getting polled for battery levels multiple times a day according to event history
- The remaining 5 sensors do not get polled for battery level, do not have any events related to battery levels, and the batteries remain full
- The Event History shows erratic battery levels for the 3 sensors in question, LOW, to FULL to OK all in the same day a few hours apart (see attached screen shot). They seem to be getting polled about 10 times a day
- I spoke to support last week while replacing my second gen keypad for the 2nd time ( both times dead, no power). She said she had no knowledge of any issues with sensors and would have to start with “basic” troubleshooting which my sensors will pass, since they are technically “working”.
Since this is obviously an update or software related issue, Is there an option to involve 2nd or 3rd level Ring support without going through 30 minutes of basic trouble-shooting?