J
Contact Ring Support
I received a defective cam. Somehow, two support codes were generated, and I received TWO replacement cams. My original email strings to Ring have gone dead, and I need to talk to someone about how to retrun the second replacement cam and the original defective cam. Emails to help@ring.com just generate an auto reply with links to support that doesn't provide me acces to the help that I need. How do I speak with a live Ring representative about my problem?
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26-05-2020 01:30:10
Responses (1)
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Marley_Ring
Sorry to hear about this @joecoury! Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I hope this helps! :)
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27-05-2020 06:17:38
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